Ghost Staff

🧾 History

Date	Changes	Link	By
17th July 2024	Restaurant can give an access to certain user only for 24 hours Admin can access partner portal from restaurant list on admin dashboard	This PRD	Umam

📕 About

Context	In the partner portal, we can set the user's access
Problem	Sometimes there is an issue with a restaurant, so our ops/tech team need to login to their partner portal to check the issue
Solution	Add Ghost staff role on the account management that can access the account
Name of Feature	Ghost Staff
Objective	Restaurant can give an access to certain user only for 24 hours Admin can access partner portal from restaurant list on admin dashboard
Gains	There is a risk of sensitive data exposure during the temporary access period, which needs to be managed carefully
Pains	Restaurants can provide limited-time access to users, which is useful for temporary checking
Figma Link	https://www.figma.com/design/ymdLN2ZKzfI0oyX4kps2GQ/Partner-Portal-Desktop?node-id=11739-1497&t=lquMW4roGGTJOHr2-1
Available Platform	Web
Sprint	42
Related PRD	-
Out of Scope	-

🎯 User Story & Requirement

Restaurant can give an access to certain user only for 24 hours

User Story Requirement

As a restaurant owner, i want to give the limited access for hungryhub team

Flow :
Account Management ➝ User & Access Right Add Give access to Hungryhub Team Button beside the create new user button
Once the button is clicked, system will create the temporary account and password that can be accessed by tech/ops team.
Display the confirmation pop up
Title : Access will be given to hungryhub team until next 24 hours
Option : Cancel or Confirm

Once the Confirm button was clicked, Display the pop up
Title : Access was given to hungryhub team until next 24 hours

The behaviour is same with view as user on hungryhub dashboard

Make sure the Temporary Access is displayed correctly on the role column

After 24 hours, the account will be deleted
The permission depends on the account that clicked the Give access button

User Story	Requirement
As a restaurant owner, i want to give the limited access for hungryhub team Flow : Account Management ➝ User & Access Right	Add `Give access to Hungryhub Team` Button beside the `create new user` button Once the button is clicked, system will create the temporary account and password that can be accessed by tech/ops team. Display the confirmation pop up Title : `Access will be given to hungryhub team until next 24 hours` Option : Cancel or Confirm Once the `Confirm` button was clicked, Display the pop up Title : `Access was given to hungryhub team until next 24 hours` The behaviour is same with `view as user` on hungryhub dashboard Make sure the `Temporary Access` is displayed correctly on the role column After 24 hours, the account will be deleted The permission depends on the account that clicked the `Give access` button

Admin can access partner portal from restaurant list on admin dashboard

User Story Requirement

As an admin, i want to access the restaurant partner portal if needed (if there is any issue to check it directly)

Flow :
Restaurant ➝ Restaurant List ➝ Action ➝ Login Partner Portal Add Login Partner Portal on the Action dropdown item

Once the button is clicked, system will create the temporary password randomly that can be accessed by tech/ops team (the existing account that click the button can access until next 24 hours).
Password Format (12 Characters)
Composition
Uppercase Letters: 2 characters (A-Z)
Lowercase Letters: 4 characters (a-z)
Numbers: 3 characters (0-9)
Symbols: 3 characters (!@#$%^&*()-_=+[]{}

User Story	Requirement
As an admin, i want to access the restaurant partner portal if needed (if there is any issue to check it directly) Flow : Restaurant ➝ Restaurant List ➝ Action ➝ Login Partner Portal	Add `Login Partner Portal` on the `Action` dropdown item Once the button is clicked, system will create the temporary password randomly that can be accessed by tech/ops team (the existing account that click the button can access until next 24 hours). Password Format (12 Characters) Composition Uppercase Letters: 2 characters (A-Z) Lowercase Letters: 4 characters (a-z) Numbers: 3 characters (0-9) Symbols: 3 characters (!@#$%^&*()-_=+[]{}

Email Notification

User Story Requirement

Once the give access button (on the partner portal or on the admin dashboard) was clicked, qa-team@hungryhub.com will get notification on the email Email Requirement
Subject : Temporary Access for Account Name at Restaurant Name
Content : You can access account name at Restaurant Name until next 24 hours
Email : qa-team1@hungryhub.com
Password : A1b!C3d#Ef4
Note : Email will be created (randomly) automatically for each request but for the notification is only received by qa-team@hungryhub.com
example
- qa-team1@hungryhub.com
- qa-team2@hungryhub.com
- qa-team3@hungryhub.com
- so on

User Story	Requirement
Once the `give access` button (on the partner portal or on the admin dashboard) was clicked, qa-team@hungryhub.com will get notification on the email	Email Requirement Subject : Temporary Access for `Account Name` at `Restaurant Name` Content : You can access `account name` at `Restaurant Name` until next 24 hours Email : `qa-team1@hungryhub.com` Password : `A1b!C3d#Ef4` Note : Email will be created (randomly) automatically for each request but for the notification is only received by qa-team@hungryhub.com example - `qa-team1@hungryhub.com` - `qa-team2@hungryhub.com` - `qa-team3@hungryhub.com` - so on

❓ FAQ

Question	Answer
how about group login?	since we want to implement group login in the next time. if the account that give the access is able to do group login, it will implement that as well (have the feature in the group login)
Example scenario

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