Google End to End Journey (Google E2E)

🧾 History

📕 About

🚩 User Flow

📚 Glosarium

Restaurant with payment ➝ Require prepayment Restaurant without payment ➝ Doesn't require prepayment

🎯 User Story & Requirement

Display Reserve a Table Button on the Google search results or the Google Maps

User Story	Requirement
As a user, i want to book restaurant (in hungyhub) on the Google E2E when i search on the google map or google search.	Provide Reserve a Table Button on the restaurant detail/description

Reserve with Google Page

User Story	Requirement
As a user, after i click Reserve a Table Button, i will be redirected to Google E2E Page. i want to complete my booking.	Provide some options for dining date Party Size Date Time Display packages Package Name/Nickname We have format for displaying that, please kindly check the table below Available Time Provide 3 time slots User can click Continue Button

All You Can Eat	Party Pack
The displayed package will follow this format "Package name/nickname (Buffet) - ฿price/Person"	The displayed package will follow this format "Sharing Set for number of party size people - ฿price/Set"

Confirmation Page

User Story	Requirement
As a user, after i click the Continue Button. the pop up will be appeared. i have to fill out all of the required information	Provide personal information form Provide book button

Receive an Email

User Story	Requirement
As a user, after i click the book button. system will send the booking confirmation example :	User will receive the email based on 2 conditions Restaurant without payment System will send the email that indicates Booking is confirmed Restaurant with payment System will send the email that indicates Booking isn't confirmed For the detail, please check the table below

Restaurant without payment

Restaurant with payment

It occurs for restaurants that don't have prepayment method on their packages The flow is same with the pay on site method. including the email confirmation.

There are some elements Title : YOUR BOOKING IS NOT CONFIRMED Status : Pending Payment Name of Customer Detail Information : We've temporary reserved your seat. Please complete the payment Pay Now button Party Size, Date and Time Payment Ref. Other information as on existing systems Must complete the payment within 1 hour to secure the booking. It occurs for restaurants that have prepayment or deposit method on their packages Here is the flow System sends the email for pending payment. user must complete his/her payment within 1 hour after receiving the email Click Pay Now button and it will redirect to Pending Payment page on HH website

Pay Now (Signed In)

User Story

Requirement

I have signed in on the HH website. As a user, after i click the Pay Now button on the email, it will redirect to Pending Payment

Display overlay pop up on the Pending Payment page There are some elements in the pop up Close button Member icon We noticed you're a member title Would you like to use your personal information from your account? description No, Thanks button Use personal information from google account Yes, Use My Info Use personal information from HH account On the Pending Payment page, there are some elements Pending Payment title Payment reference Your Booking is not Confirmed! text Name of restaurant Illustration We've temporary reserved your seat. Please complete the payment within the remaining time to secure your booking. text Edit this booking button Checkout page

Desktop	Mobile
The requirement is same with the table above	Mostly the difference is the layout Remove the illustration For more detail, please check the design

Pay Now (Guest)

Desktop	Mobile
The requirement is same with the table above	Mostly the difference is the layout Remove the illustration For more detail, please check the design

Edit booking

User Story	Requirement
After click the pay now button on the email. i will be.redirected to Pending Payment page. i want to edit my booking by clicking the Edit this Booking button	There is confirmation pop up Close button Are you sure you want to edit this booking title Please note that we will cancel this booking and create a new one for you. text Back button Edit Booking button Redirect to store page (The information has updated automatically based on the google e2e information) Package, date & time, and party size were filled out User can change the information

User can view the menus on the email

User Story	Requirement
As a user, I want to view the menus that i have booked after receiving the email.	There is See Menus button and it will redirect to menu gallery It would be better if we could leverage new store page. Since new store page has separate page for each package. So, user can be redirected to detail package page. we can do it in the future.

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