Google E2E Phase II

Date: Aug 18, 2025 Attendees: Umam Syarief, Surasit Sachdev, Saiqul Haq, Zulqarnain Ahmad Design: https://www.figma.com/design/ENTkVcEM6rwhxGGMCoCyAc/Pending-payment-for-Reserve-with-Google?node-id=1197-453&t=vemFGsKYDVaRetCI-1

Content Field Enhancements

• Current Limitation: “Reserve table today” only supports package name (no price or detailed info).
• Field Requirements
  • Select Hungry Hub’s Package dropdown (required) → same with existing, no change
  • Package Name (Display to Google Side) field → can choose by default/custom
    • Default
      • Same with the HH package name
      • AYCE's Case → add (buffet) in the last text, but still editable by choose custom
    • Custom
      • Store from HH package name, don't make it blank, but still can edit/editable
      • AYCE's Case → can remove/edit the (buffet) text, since it's stored from default
  • Package Description field (500 characters) → 159 characters before see more button
    • Default (insert automatically by system based on content below) → can't edit
      • Phase 2 : Insert the description based on package description (provided in admin dashboard)
      • Phase 3 : Create Package Description based on AI generation Private (https://app.clickup.com/9003122396/docs/8ca1fpw-7922/8ca1fpw-54416)
        • To regenerate by AI, can click Re-generate button (only for the Default option, no need for Custom)
    • Custom → can edit
      • Store the content from default content
  • Add notes
    • The description generated by AI may only appear after you click ”Save Package” or ”Re-generate” button
    • The changes take approximately 48 hours, pls check on google side to check the updates. N.B. :
• Add error state with red color for required empty field → Please fill out this field
• Error state for the character counter (make it red), make the save button as inactive

Prepayment and Deposit Options

• Prepayment Option:
  • Must be implemented for Hungry Hub to reduce high no-show/cancellation rates.
  • Forced prepayment required for All You Can Eat and Individual Party Pack options in Phase → Force to use prepayment checkbox
    1. Package is "require prepayment" → ticked by default (can't unticked)
    2. Package isn't "require prepayment" or postpaid → unticked by default (can't ticked)
    3. Package paynow option → can edit to uncheck/check
       1. Ticked → Force to prepayment
       2. Unticked → Postpaid
• Deposit & Identity Verification:
  • “Set credit card required” → only for identity verification (not for charging).
  • For charging, use “No show cancellation fee” or “Deposit fee” options.

Addressing No-Show & Cancellation

• Problem: High no-show (27%) and cancellations threaten restaurant adoption.
• Requirements:
  • Introduce prepayment as a priority.
  • Provide clear upfront package details (price + description) to reduce confusion.
  • Enable scaling beyond initial 50 restaurants by reducing cancellations.

Price Display & Calculation

• Google Constraint: Only per-person pricing supported.
• Requirements:
  • For party packs, calculate per-person price = total ÷ number of people.
  • Consider showing price range instead of fixed price where applicable.

Development Timeline & Phases

• Phase 2 (High Priority):
  • Add description & price fields.
  • Implement forced prepayment for All You Can Eat + Individual Party Pack.
  • Timeline update required from Zulqarnain Ahmad → 2-3 weeks
• Phase 3 (Later):
  • Create Private (https://app.clickup.com/9003122396/docs/8ca1fpw-7922/8ca1fpw-54416)
• Later
  • More than 1 pax for Party pack Private (https://app.clickup.com/9003122396/docs/8ca1fpw-7922/8ca1fpw-54956)
  • Add “No show” fee options → Context : Private (https://app.clickup.com/9003122396/docs/8ca1fpw-7922/8ca1fpw-43736)
  • Expand restaurant onboarding.
  • Pay Now (Can choose prepayment or pay at store)