Booking Process Enhancement
Overview
| Product Name | Booking Process Enhancement |
|---|---|
| Epic | Booking system is always a foundation of our service. The simpler and easy to use, the more booking users will make. Since many many years has passed, hungry hub booking system is not match user's experience witch has developed, altered, and affected by well-design, modern, and thoughtful journey from various platforms. |
| Team Channel | |
| Product Manager | [@Pattrick](javascript: void;) |
| Designer | [@Pattrick](javascript: void;) |
| Engineer | [@team-a](javascript: void;) |
| QA Engineer | [@team-qa](javascript: void;) |
| Technical Writer |
Objective
-
Enhance experience
- Reduce complexity of booking journey
- Straight forward journey (press this one, book this one, pay for this one)
-
Eliminate pain points
Have to select wanted package two time
Not clear button indications (e.g. back, book, confirm) Too many info on page selection Essential info is hard to see (total price. selected PAX, date, time)
Possibilities
Gain Easy to book No need to select package twice
Pain May not use to new journey
Goals & Success Metrics
What are the goals or objectives of this product? What are success metrics that indicate the goals have been achieved?
Increase satisfaction rating from both partners and customers
- Partner(s) increase allotment on ours platform
- Customer rate higher review score
- Increase conversion rate
- Decrease avg. time spent on booking process (GA link)
- Less than 5 highly severe bugs on release
FAQ & Considerations
Any questions related?
- Type here...
Timeline
Sprint 23
Release Schedule
Target launch date:
- To be determined
Milestones
| Milestone | Due Date |
|---|---|
| Milestone is not ready for this product. | |