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1017 - Gift Card

Gift Card Purchase Flow

  • Value Selection: Users can choose predefined denominations or enter a custom amount (minimum 50 THB).
  • Payment Methods: Support for Debit/Credit Card and QR Payment options.
  • Delivery: Upon successful payment, the Gift Card code is sent to the recipient's email.
  • Validity: Gift Cards are valid for 365 days from the date of purchase.

Gift Card Redemption Flow

  • Eligibility: Only participating restaurants/hotels that accept Gift Cards (indicated by a specific icon) can be booked using Gift Cards.
  • Redemption Process:
    • Users enter the Gift Card code during the booking process
    • The Gift Card value is applied as a discount to the booking total.
    • If the booking amount exceeds the Gift Card value, the remaining balance must be paid using available payment methods.
    • If the booking amount is less than the Gift Card value, the remaining balance can be used for future bookings.
  • Usage Limitations:
    • Gift Cards valued under 1,000 THB are single-use only.
    • Gift Cards valued at 1,000 THB or more can be used multiple times until the balance is exhausted or the card expires.
    • Multiple Gift Cards can be used in a single booking.
  • Booking Restrictions:
    • Bookings made using Gift Cards are non-editable and non-refundable.
    • Users must make a prepayment for any remaining balance after applying the Gift Card.

User Interface & Experience

  • Gift Card Indicator: Clearly display an icon or label on participating restaurants/hotels that accept Gift Cards.
  • Gift Card Entry Field: Provide a designated field during the booking process for users to enter their Gift Card codes (same field with the promo code field).
  • Balance Display: Show the remaining balance of the Gift Card after each use.
  • Error Handling: Provide clear error messages for invalid, expired, or inapplicable Gift Card codes.

Terms & Conditions

  • Non-Refundable: Gift Card purchases are final and cannot be canceled or refunded under any circumstances.
  • Promotion Changes: Participating restaurants/hotels reserve the right to change promotions without prior notice.
  • Policy Updates: Hungry Hub reserves the right to change the terms of the Gift Card promotion without prior notice.
  • Support: For any issues related to Gift Card usage, users can contact the Hungry Hub Contact Center or via LINE: @HungryHub.