Why package is sold out or expired on client’s side

Why the package is sold out

A package shows as sold out when the totalSeatLeftPackage is zero.

This is determined from the API: {BASE_URL}/api/v5/restaurants/{restaurant_id}/inventory_summaries.json

Resolution steps:

1. Check the totalSeatLeftPackage value in the inventory summaries API response.
2. If it is zero, the restaurant must increase the allotment or wait for a cancellation to free up seats.

Why the package is expired

A package shows as expired when:

• The restaurant’s end date has passed, or
• The package’s own end date has been reached.

Resolution steps:

1. Check the restaurant’s expiry date in the admin dashboard.
2. Check the individual package’s start and end date settings.
3. Contact the restaurant’s account manager to renew or update the settings.