Why the “processing your booking” loader gets stuck

This occurs when the loader gets stuck showing:

Root cause: This issue is typically caused by a corrupted or stale Redis data file (.rdb). When Redis cannot read its data file on startup, the booking process hangs waiting for a Redis response.

Warning: The commands below clear Redis data. This may cause temporary session loss for active users. Ensure no critical operations are in progress before running.

Log in to the SSH server (or ask the backend team to run):

rm -rf /var/lib/redis/*.rdb
service redis stop
service redis start

or

service redis restart

Impact: Clears Redis data, which may cause temporary session loss for active users.

Recovery

If the issue persists after restarting Redis, contact the backend team with the error logs from /var/log/redis/.