Booking Status List

The following attributes and columns determine the status logic:

active? → Indicates if the booking is currently valid and open.
ack? → (Acknowledged) Indicates if the restaurant or system has confirmed the booking.
is_temporary?→ true when booking not paid for prepaid type booking
prepared?→ Indicates if the order is currently being prepared (for H@H package).
adjusted?→ Was the booking modified?
no_show → Customer failure to arrive
arrived → Customer physical check-in
refund→ Indicates if booking have refund guarantee

Detailed Condition Summary

:waiting_for_payment→ Assigned if the booking is active and in a temporary state, such as during a payment flow.
:no_show→ Assigned if the booking is flagged as a no-show.
:arrived→ Assigned if the customer has arrived.

If the booking is active but not yet acknowledged (active? && !ack?):

:cancelled→ Assigned if the cancellation was initiated by the user.
:rejected→ Assigned in all other unacknowledged cases, such as a restaurant rejection.

If the booking is no longer active (!active?):

:cancel_modified→ Assigned if the booking was modified or changed.
:cancelled_with_refund→ Assigned if a refund process was initiated during cancellation.
:cancelled→ The default status for general inactive bookings.

If the booking is active and has passed previous checks:

:pending_confirmation→ Assigned if the booking is active but lacks an admin or restaurant confirmation ID.
:rejected→ Assigned if a confirmation attempt exists but acknowledgment failed.
:order_being_prepared→ Assigned if the meal preparation has started.

Conditions:

Reservation status was confirmed
Customer didn’t check in within grace period (e.g., 30 min after reservation time)
No cancellation made
Staff action
Payment typically non-refundable
payment_status remains paid (if prepaid)

Conditions:

Conditions:

Scenario	active	ack	is_temporary	for_locking_system	arrived	no_show	Description
New Booking (Pending Arrival)	`true`	`false`	`false`	`false`	`false`	`false`	Awaiting restaurant confirmation
Temporary Hold	`true`	`false`	`true`	`false`	`false`	`false`	User in checkout, slot locked
System Lock	`true`	`true`	`false`	`true`	`false`	`false`	Admin-blocked slot
Pending Confirmation	`true`	`false`	`false`	`false`	`false`	`false`	Waiting for restaurant confirmation
Customer Arrived	`true`	`true`	`false`	`false`	`true`	`false`	Customer checked in
Completed	`true`	`true`	`false`	`false`	`true`	`false`	Meal finished (requires additional status)
No-Show	`true`	`true`	`false`	`false`	`false`	`true`	Customer didn’t show up
Cancelled	`false`	any	`false`	`false`	`false`	`false`	Reservation cancelled
Rejected	`false`	`false`	`false`	`false`	`false`	`false`	Restaurant rejected booking
Unpaid	`true	true	true	false	false	false	Waiting for customer to pay
Payment Expired	false	true	true	false	false	false	Customer failed to pay