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Booking List Page

The Reservation Management Dashboard allows restaurant admins to track incoming bookings and update guest attendance statuses in real time. This ensures accurate table allocation and prevents scheduling conflicts across dining sessions.

Glossary

  • user = all customer that use Hungryhub app and website

  • member = registered user

  • guest = unregistered user

  • ack = acknowledge, means that the booking transaction has been acknowledged

  • Booking Status :

    • Active ➝ When the booking is not temporary booking, active true and no show is false
    • Arrived ➝ When the booking is not temporary booking, active true and arrived is true, and admin or restaurant staff click “mark as arrived” button.
    • Canceled ➝ When the booking is not temporary booking, active false. If the booking has been edited, the old booking status will be canceled, or if the temporary booking is not valid (in 10 minutes is not paid).
    • Edited ➝ When the booking is not temporary booking, adjusted is true.
    • No Show ➝ When the booking is not temporary booking, active true and no show is true, and admin or restaurant staff click “mark as no show” button, or edited to no show booking.
    • Payment Expired ➝ When the booking is temporary booking, and didn’t receive the payment from payment gateway. It will turn to payment expired status 10 minutes after user get QR code.
    • Pending Arrival ➝ When the booking is not temporary booking, active true and ack true. When the booking (both single booking or group booking) was successfully made using prepaid or pay at restaurant, the status will turn pending arrival.
    • Pending Confirmation ➝ When user requests group booking, and waiting confirmation from restaurant staff.
    • Rejected ➝ When the group booking was rejected by the restaurant.
    • Waiting For Payment ➝ When the booking active is true and waiting for payment is true. The booking payment was made using CC or QR code, and it will turn to payment failed if the user does not pay the booking within 10 minutes.
    • Temporary booking to lock the seats ➝ when the customer chooses a date and time until they process the payment (if it was prepaid) or click confirm booking (if it was pay on site).

  • Temporary Booking = is not listed on admin dashboard, it just temporary saving when user still on the checkout page, the is_temporary and for_locking_system value is true.

Features

  • Search BookingID

    If you want to search by Booking ID, you can enter the Booking ID here and this will take you to the Booking List page with your Booking ID filtered. You can insert vendor booking id or reference_id to search the HungryHub booking.

  • Download Invoice

    Click Download Invoice button if you want to download the restaurant invoice.

    You can download invoice for each restaurant or download all the invoice recap that you already generated

  • Download Report

    If you want to download Booking Report you can click the “Download Report” button.

  • Filter

    You can click “Filter” button to show the filter list.

    You can show the specific Booking list by filtering it.

    The available filter was:

    • Filter by Country
    • Filter by Booking ID ➝ you can insert Booking ID or vendor Booking ID
    • Filter by Booking Status
    • Filter by Corporate Event
    • Filter by User ID
    • Filter by User Email
    • Filter by User Name
    • Filter by User Phone
    • Filter by Date
    • Filter by Ranged Date
    • Filter by Start Time (booking start time)
    • Filter by End Time (booking end time)
    • Filter by Party Size
    • Filter by Group Booking
    • Filter by Medium (From where is the booking made like from iOS mobile or website)
    • Filter by Restaurant Name
    • Filter by Channel
    • Filter by Special Occasion (Special Occasion that user pick when they book user can add occasion to their booking, to let the restaurant know.)
    • Filter by Package Type
    • Filter by Service Type (For now we only have dine in, because we already remove the delivery)

  • Broadcast Message

    You can send broadcast message to all users. Make sure to filter the booking correctly, if not it will send to all users.

  • New Booking

    If you want to create Booking from Admin Dashboard you can Click the “+ New Booking” button. It will redirect you to create booking form page.

Booking List Table

The Booking page displays two tables:

  • Pending Group Bookings: Group bookings that require manual confirmation.
  • Confirmed Bookings: Standard bookings and confirmed group bookings.

Pending Booking Table

if there’s a booking in this table, please contact restaurant so they can confirm the booking. admin can also reject and approve the booking on behalf of the restaurant by clicking the approve and reject button on the action column. When the booking is not confirmed until the booking date it will be removed from the pending table 24 hour after the booking date and time, it means that the booking was rejected automatically by the system.

  • all the booking that were confirmed by admin it will be written on the booking audit data.

All Booking Table

On booking list table it will show the information for each user booking.

  • Booking ID

    In this column you will find the Booking ID information and Booking Status.

    • If the booking status is Canceled, you can see the See Reason drop down button to see the reason for the cancellation.
    • If the booking status is Canceled, from being edited you can find the Reservation History Button, it will redirect you to reservation history page, so you can see the history of the booking.

    You can click the Booking ID to get the Booking details:

  • Date

    Indicates the exact date of booking.

  • Time

    Indicates the exact scheduled seating time slot in 24-hour format (e.g., 12:00, 19:30).

  • Restaurant Name

    • In this column you will find the name of the restaurant you have booked.
    • It shows the vendor name under the restaurant name ( hungryhub, sevenroom, etc. )
    • You can click on the restaurant name and it will take you to the restaurant page filtered by the booked restaurant name.

  • Customer Name / Mobile No.

    In this column you will find the user name, phone number and loyalty level icon .

    • On all booking list table
      • If the booking was created by member it will show the loyalty level icon, and you can click the user name to see the user detail.
      • If the user have a no show booking it will show how many no show booking like this:
    • On pending booking list:
      • If the booking was big group booking it will show icon under the mobile number
      • If the booking was made by blogger, it will show blogger icon and blogger information

  • Package Type

    In this column you will find the package service type. (We only have Dine-In (delivery has been removed))

  • Package Details

    In this column you will find the package detail information:

    • Package type (AYCE, PP, XP)
    • Package price
    • Package Name
    • Add-on (if there’s any)
    • Menu (if there’s any), You can click the menu drop-down button to see the booked menu

  • Party Size

    In this column you will find the total party size, and the detail number of the adult and kids.

  • Paid Amount

    In this column you will find the payment details :

    • Payment Status ➝ Due, Paid xx%
    • Payment provider ➝ Gift Card (if user paid 100% using voucher), Promptpay, Credit card, true wallet, shopee pay
    • Paid Amount ➝ total of the paid amount
    • More Details button, if you click the button it will show the payment summary:
      • Restaurant name
      • Total payment
      • Delivery fee
      • Discount
      • Prepaid ➝ it will show how much user pay when booking
      • Due ➝ it will show the remaining amount that needed to pay at restaurant

  • Action

    In this column you will find the following buttons:

    • Show Details →to see the package or restaurant details inventory information
    • Approve → to approve the booking (mainly for big group booking as a mark that the restaurant already approved the booking)
    • Reject → to reject the booking (mainly for big group booking and the restaurant can’t accept the booking)
    • Edit ➝ It will redirect you to edit reservation page.
    • More Actions :
      • Mark as paid ➝ if the booking’s paid amount is still 0, this button will appear.
      • Mark as arrived ➝ if the booking status is not arrived, this button will appear.
      • No show → to mark the booking to no show status
      • Send confirmation to admin ➝ If you click this button, it will send the confirmation email to admin
      • Send confirmation to user ➝ If you click this button, it will send the confirmation email to user
      • Send confirmation to partner ➝ If you click this button, it will send the confirmation email to partner
      • Send custom sms ➝ If you click this button, it will send the sms to user
      • Booking confirmation page
      • S****end review link ➝ If you click this button, it will send the review link to user (if restaurant didn’t have offer it will send review link to user email. if restaurant have offer it will send on both user sms and email)
      • Edit page for user ➝ If you click this button, it will redirect you to edit booking page for user
      • Edit page for owner ➝ If you click this button, it will redirect you to edit booking page for owner
    • Cancel ➝ If the booking is not canceled and not in the past, this button will appear.