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Booking Page

How to create booking

  1. Log into the dashboard.
  2. Go to the Booking menu.
  3. Click + Create Booking.

Status:

  • Pending Arrival -> when customer successfully makes a booking.
  • Arrived -> when customer has arrived and is dining in the restaurant.
  • Cancel -> when the booking is canceled.
  • No Show -> when customer did not show up within 30 minutes after booking time.

Tutorial: https://t9003122396.p.clickup-attachments.com/t9003122396/f46d3545-8648-4558-84ff-70bde3bb1de8/create%20booking.webm?view=open

How to export booking list

  1. Log into Partner Portal.
  2. Go to Booking.
  3. Press Export.
  4. Pick date type.
  5. Set start date and end date.
  6. Type your email.
  7. Press Submit and check your email.

Note: Submission is triggered by the Submit button. The report may take up to 20 minutes to generate.

https://t9003122396.p.clickup-attachments.com/t9003122396/2e509af0-269d-4a55-b6a3-ac90207a6f10/download%20report.webm?view=open

How to use booking filter

  1. Log into the dashboard.
  2. Go to Booking menu.
  3. Click the filter button.
  4. Filter bookings by:
    1. Booking ID
    2. Booking Status
    3. Customer Name
    4. Customer Phone
    5. Start Time
    6. Party Size
    7. Adults & Kids
    8. Package Type
    9. Service Type
    10. Payment Status
    11. Specific Package
    12. Date
  5. Click Show Result to apply filters.
  6. The Filters button icon shows active filter count.
  7. To clear filters, click Filters -> Clear All.

Booking List

After clicking Booking, the system shows upcoming reservations.

  1. All Bookings filter shows all bookings. Change filter to see specific status.
  2. Booking ID search searches specific booking.
  3. Show sets number of rows per page.
  4. Booking ID opens booking details.
  5. Status can be Pending Arrival, Canceled, No Show, or Arrived.
  6. Date is reservation date.
  7. Time is reservation time.
  8. Customer Details opens customer detail and booking history.
  9. Package Details shows package name and price per pax.
  10. Party Size shows number of guests.
  11. Payment Details shows payment summary. Click More details for full breakdown.
  12. Special Request shows additional customer requests.
  13. Actions:
  14. Arrived -> mark customer as arrived.
  15. No Show -> mark customer as no-show when uncontactable after 30 minutes.
  16. Table Number -> assign table number.
  17. Send Confirmation To User -> send manual confirmation (one time).
  18. Send Custom SMS -> send custom SMS manually.
  19. Edit Booking -> edit reservation.