Survey Pop Up

Trigger Conditions:

The survey popup should only appear after some level of engagement, to avoid bothering users who bounce immediately. Here are the smart trigger options:

1. After a search result is clicked:
   • Show the popup after the user clicks a restaurant (indicating interest).
   • Delay the popup until the user returns back to the search page.
2. After scrolling 50–75% through the search results:
   • Indicates the user has actively browsed results.
3. After multiple searches (e.g., 2 or more):
   • Implies they are invested but may not be finding what they want.
4. Soft frequency control:
   • Only show the popup once per session
   • No need to show again when have given the result

Survey Design:

Keep it minimal and fast:

• “How satisfied are you with your search results?”
  • 👍 Like
  • 👎 Dislike
• Optional follow-up if “Dislike” is clicked:
  • “What was the problem?”
    • Not relevant
    • Too few results
    • Poor ranking
    • Other: [text box]

Where to Show the Popup:

• Non-blocking popup at the bottom right corner.
• Animate it in gently, like a chat widget.
• Auto-dismiss after 10–15 seconds if not interacted with.
• Option to “X” dismiss or “Remind me later”.

User Flow Example

1. User searches “Sushi”
2. Scrolls through the results or clicks a restaurant
3. Returns to search or scrolls more → survey appears bottom-right
4. User clicks 👍 or 👎 → feedback logged
5. Optionally shown a thank-you toast