Customer Self Check-In

Overview

Product Name	Customer Self Check-In
Epic	The self check-in feature aims to provide users with a convenient and efficient way to check themselves in to various locations or events. This feature will reduce the need for manual check-in processes, enhancing user experience and streamlining operations for both customers and the partners.
Team Channel
Product Manager	[@Pattrick](javascript: void;)
Designer	[@Scene](javascript: void;)
Engineer
QA Engineer	[@team-qa](javascript: void;)
Technical Writer

Objective

Simplify the check-in process for users, eliminating the need for staff assistance.
Improve user experience by reducing wait times and during check-in.
Increase our partners operational efficiency by reducing manual check-in efforts.

Possibilities

Gain

Enhanced User Experience, Self check-in reduces wait times, empowers users, and garners positive feedback, enhancing overall satisfaction and word-of-mouth recommendations.
Operational Efficiency, Self check-in optimizes resources, offers real-time attendance data for better decisions, and streamlines entry for improved flow and customer satisfaction.

Pain

User Familiarity, Users might hesitate to adopt self check-in due to unfamiliarity with QR codes or technology, potentially leading to longer wait times and resistance.
Technical Issues and Downtime, Technical glitches during peak hours could frustrate users, causing check-in delays, inaccurate records, and negative experiences.

Goals & Success Metrics

Goal

Simplify the check-in process for users, eliminating the need for staff assistance.
Improve user experience by reducing wait times and congestion during check-in.
Increase operational efficiency by reducing manual check-in efforts.

Success Metrics

Reduction in manual check-in requests.
Increased user satisfaction based on user feedback.

Timeline

Sprint 26

Release Schedule

Target launch date:

Release on

Milestones

Milestone	Due Date
Milestone is not ready for this product.