Date	Changes	Link	By
6th November 2024	Package Setting Package on Client Side Checkout page Booking confirmation Booking Confirmation email	This PRD	Umam

Context	Singapore restaurant need charge upon arrival
Problem	Need to check is it functioned or not
Solution	For charge upon arrival, need to add information on the client side that indicate charge upon arrivel (on hold)
Name of Feature	Credit Card Pre-Authorization
Objective	Package Setting Package on Client Side Checkout page Booking confirmation Booking Confirmation email
Gains	User retention Partner growth
Pains	Need to check for the ability of credit card (can't use 3DS?)
Figma Link	https://www.figma.com/design/suDZ8JohloPf0kpLZ9AuL7/Checkout-Page?node-id=5218-1926&t=vSBBElGDjtwhCoJK-1
Available Platform	Web and App
Sprint	47
Related PRD	-
Out of Scope	-

User Story	Requirement
Normal and Hold charge upon booking	There is no logic changes for Normal (Charge upon booking) and Hold (Charge upon booking)
Requires Pre-Authorization (on hold)	Add Requires Pre-Authorization some elements are based on the charge upon booking Prepayment and option to paynow (when user choose prepayment) On hold (can't for normal) Charge Amount of Booking Cancellation hours
Charge Amount of Booking (on hold)	A temporary hold of {price} will be placed on user's card. This isn’t a charge, user will settle the bill at the restaurant. If user shows up, the hold will be remove. If user doesn’t show up, this amount will be applied as a no show fee. Input 100, A temporary hold of S$100/booking will be placed on user's card Input 200, A temporary hold of S$200/booking will be placed on user's card Note : The currency is set by the setting previously (restaurant level)
Cancellation hours (on hold)	Time in advance to cancel/modify booking (in minutes) form. it's located on edit restaurant level User can edit/cancel based on the inputted form Example : Input 60, user can cancel 60 minutes before dining time Input 120, user can cancel 120 minutes before dining time Input 0, user can cancel before the dining time (exact dining time) When exceed the dining time, users can't edit/cancel.
Fixed per person (normal and on hold)	Add Fixed per person this function is for set price per person input 100 , the person is 5 , will be 500 as result Applied to all of package types (AYCE, PP and xperience)
Fixed per booking (normal and on hold)	Whatever the total cost, won't affect the on hold cost Example On hold cost (150 SGD) Case 1 quantity of package ➝ 4 quantity of adult ➝ 4 quantity of kid ➝ 2 Case 2 quantity of package ➝ 8 quantity of adult ➝ 8 quantity of kid -> 1 the case 1 and 2 will be same on hold cost (150 SGD)
Relative	Based on the percentage of total booking Include kids price Example : Total booking is 1000 SGD On hold relative is 80% Total On hold will be 800 SGD
Charge Policy	If insert this policy, it will replace the default template Default template :

User Story	Requirement
Free Cancellation Label	Add free cancelation label (when active), on the store page and detail package page Store page : Package section Detail package page : What you will get section when click Pre authorization label on the store page, will scroll down to Pre authorization section

User Story	Requirement
Label	When pre-authorization is active You won't be charged yet, a hold of {price} will be placed blue label This package requires a pre-authorization yellow label Tooltip (there is i ) pop up (can see below)

User Story	Requirement
Temporary hold (on hold)	Based on charge amount on admin dashboard
Free cancellation (on hold)	Based on Advance Hours for Cancellation (hours)* on admin dashboard
Tooltip (there is i ) pop up (can see the image)

User Story	Requirement
Add some detail on the booking confirmation email	Based on setting on admin (on hold) Temporary hold ➝ Charge amount Free Cancellation ➝ Advance Hours for Cancellation (hours)* Credit card pre authorization

User Story	Requirement
On Hold (All of status except No show)	There is On hold information with the cost Add On hold information on more details pop up
On Hold (No Show)	There is no reduction of due number There is charge amount (by system) as no show fee

User Story	Requirement
On Hold (All of status except No show)	There is On hold information with the cost Add On hold information on more details pop up
On Hold (No Show status)	There is no reduction of due number There is charge amount (by system) as no show fee Add No show fee information on more details pop up

Question	Answer
Edit Booking	Private (https://app.clickup.com/9003122396/docs/8ca1fpw-7922/8ca1fpw-43536) Can check the simulation here : https://docs.google.com/spreadsheets/d/1P4RI9-IYJNNnil7EX2qEin-MHMB8W0Kp_sXDBiK11EU/edit?usp=sharing
On hold vs Pay later	On-hold is used to secure the booking for the restaurant, ensuring the customer will arrive and pay at the restaurant. Once the customer arrives, the hold on their card is removed. (This applies only to pay-at-restaurant cases and does not involve charging the credit card.) Pay-later, on the other hand, involves charging the customer's credit card 24 hours before dining or as specified in the settings On hold = no charge on their card Pay later = charge their card on hold will charge, if they no show at restaurant as a no show fee (edited)