Zombie accounts notifications
Overview
| Product Name | Zombie accounts notifications |
|---|---|
| Epic | There are over a thousand restaurants in the system. With only 3 full-time account managers, some accounts are overlooked because they have a few or zero booking. This creates a bad experience for our customers who book at these restaurants and got rejected by the restaurant on the dining date either because they are permanently closed, don't remember HH or no longer offer the promotion they initially signed up with us. Also the notifications of these accounts will help prevent these low traffic accounts from leaving us for good if account managers can approach them in time. |
| Team Channel | |
| Product Manager | [@Pattrick](javascript: void;) |
| Designer | [@Pattrick](javascript: void;) |
| Engineer | |
| QA Engineer | [@team-qa](javascript: void;) |
| Technical Writer |
Objective
- Preventing Zombie accounts
- Preventing customer's bad experience: Notify HH staff on the restaurant status to prevent bad customer experience, and stay intact will our partners.
Possibilities
Gain
- A sustainable relationship with Partners
- Partner Performance Team can act in time for low traffics accounts
- Customers don't have to face bad experience at the store
Pain
- Increase a workload on the CS team to contact the customer if a booking for zombie accounts is created
Goals & Success Metrics
What are the goals or objectives of this product? What are success metrics that indicate the goals have been achieved?
- All accounts with more than 30 days of no bookings are notified to the PP team
- All bookings for zombie accounts are notified to the CS team
FAQ & Considerations
Any questions related?
- Type here...
Timeline
Sprint 23 or 24
Release Schedule
Target launch date:
- Release on
Milestones
| Milestone | Due Date |
|---|---|
| Milestone is not ready for this product. | |